Terms and Conditions

Welcome to our web site ("shop.dreamcharme.com"). These General Terms and Conditions  govern the access to and use of shop.dreamcharme.com. The access to and use of this web site as well as the purchase of products on shop.dreamcharme.com are based on the assumption that these General Terms and Conditions  have been read, understood and accepted by you. This website is managed and maintained by Consulnet Italia Srl ("Provider"), with registered office in Italy at Via del Lauro, 2, 20121, Milano, business register number, tax code and VAT number 11702130151, fully paid share capital of EUR 10.000,00.

Request for further information can be made through our Customer Care sent to the address: support@dreamcharme.com. If you need any assistance, please send an email to support@dreamcharme.com to find information on orders, shipping, refunds and returning products purchased on shop.dreamcharme.com and other general information on the services provided by Consulnet Italia Srl. Remember that you can always contact the Provider by e-mail at dreamcharme@consulnet.it.

The Provider may amend or simply update all or part of these General Terms and Conditions. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated General Terms and Conditions  of shop.dreamcharme.com. If you do not agree to all or part of the shop.dreamcharme.com's General Terms and Conditions, please do not use our web site. 

The access to and use of shop.dreamcharme.com, including display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of shop.dreamcharme.com and its contents. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.


We recommend that you read the Privacy Policy which also applies in the event that users access to shop.dreamcharme.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes shop.dreamcharme.com collects and uses your personal data.


All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Dream&Charme Srl or of the Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Dream&Charme and the Provider as the case may be.

Dream&Charme and/or the Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Dream&Charme and/or the Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Dream&Charme and by the Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.  


shop.dreamcharme.com may contain links to other web sites which are in no way connected to shop.dreamcharme.com or Dream&Charme or the Provider. Dream&Charme and/or the Provider does not control or monitor such third party web sites or their contents. Dream&Charme and/or the Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on shop.dreamcharme.com and carefully read their terms and conditions and their privacy policies. Our General Terms and Conditions  and Privacy Policy do not apply to the web sites of third parties. shop.dreamcharme.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When Dream&Charme provide links to other web sites, Dream&Charme do not recommend that to their users access these web sites and do not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.


Please, contact Dream&Charme at the following e-mail address: support@dreamcharme.com if you are interested in linking the Home page of shop.dreamcharme.com and other web pages which can be publicly accessible. You are requested to contact Dream&Charme for requesting our consent to linking shop.dreamcharme.com. Dream&Charme grant links to shop.dreamcharme.com free of charge and on a non-exclusive basis. Dream&Charme is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to shop.dreamcharme.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis Dream&Charme or the latters' suppliers, or when Dream&Charme fear that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to shop.dreamcharme.com or to use unauthorized meta-tags without Dream&Charme and or consent.


The Provider and Dream&Charme do not warrant that the contents of the web site are appropriate or lawful in other Countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by shop.dreamcharme.com shall be your exclusive and personal responsibility. Dream&Charme has also adopted measures to ensure that the content of shop.dreamcharme.com is accurate and does not contain any incorrect or out-of-date information. However, Dream&Charme cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Dream&Charme and/or the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Care by write to the following e-mail address: support@dreamcharme.com. Our Customer Care will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow shop.dreamcharme.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. Our web agency that manage the web site has adopted adequate technical and organizational security measures to protect services on shop.dreamcharme.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of shop.dreamcharme.com, and to avoid unauthorized or unlawful access to such data and information.

Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.


The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on shop.dreamcharme.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on shop.dreamcharme.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions. All the administrative processes are managed by Consulnet Italia Srl.

All orders are subject to e-mail confirmation by us. Please note that the products displayed on the Dream&Charme Site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. 

Is possible to choose the currency that you prefer using the converter available in the web site. Prices may change without notice from time to time. The total amount due is inclusive of sales tax applied in accordance with applicable state and local regulations based on your shipping address. The applicable sales tax amount is indicated on the payment page of the cart.

The amount of sales tax charged on your order will depend upon various factors, including type of item purchased, sales price and destination of the shipment. Sales tax regulations may change between the time you place an order and the time of credit card charge authorization and this may affect the calculation of sales taxes. The amount appearing on your payment page of the cart may differ from the sales taxes ultimately charged as indicated in the invoice you will receive with the shipping confirmation e-mail.

All prices are inclusive of customs and import duties.

You are responsible for the shipping costs associated with the delivery of the products you purchase on the shop.dreamcharme.com as specified on your order confirmation.

You bear all risks of loss and damage to the products from the time the same have cleared our fulfillment house. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

The provider makes no representations or warranties of any kind, express or implied, as to the products included in the shop.dreamcharme.com. Nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, the provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained in our order confirmation. The provider will not be liable for any damages of any kind arising from the use of the us site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


These General Terms and Conditions are governed by Italian law in the City of Milan.